One aspect of Freescout which we appreciate very much coming from a very top heavy and overbuilt system is how light Freescout is on server and browser resources. Freescout is the only open source helpdesk written in PHP and simple enough to administer for a small business. The other open source solutions are either hideous and ugly or so overwrought that installing and maintaining a working install would almost require hiring another server admin with specialised knowledge.

I want to use this opportunity to thank you so much for creating this awesome software and make it available for free to everyone. In my voluntary work we manage a shared mail address and with 5 persons it was such a big mess before switching to FreeScout. We also had a look at other helpdesk software before we found FreeScout, but the fees per agent always exceeded our yearly budget.