FreeScout is an absolute gem for my use case. The minimalist and clean interface is actually what brought me to test it, I can’t stand those over complicated products with no ergonomic or pleasant user experience. FreeScout is efficient, straight to the point, and let me manage incoming support requests without any burden. (Using FreeScout for more than 2 years)

Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.