Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.
April 29, 2019
FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Our team has been using FreeScout for the past month or so and it has been great! We came from no helpdesk solution since we have a Free/Open Source requirement for our project stack.
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.