I want to use this opportunity to thank you so much for creating this awesome software and make it available for free to everyone. In my voluntary work we manage a shared mail address and with 5 persons it was such a big mess before switching to FreeScout. We also had a look at other helpdesk software before we found FreeScout, but the fees per agent always exceeded our yearly budget.

FreeScout is an open source app written in PHP. It took less than an hour for us to download FreeScout and have it running on our own servers. We’ve been very happy with our move to FreeScout. The product is extremely solid. The developer is very responsive and handles many issues in public on Github. If you are a web design agency and take customer support tickets, I’d seriously consider FreeScout. Yes, it does require a little setup and maintenance. But overall, FreeScout an affordable and reliable alternative to some of the high-priced, closed-source platforms.