1) If you’ve subscribed to FreeScout News by email before, please re-subscribe here as we are switching to another newsletter service (Follow.it). 2) The community ChatGPT Module has been forked, updated and is actively maintained now: https://github.com/presswizards/FreeScoutGPT 3) WhatsApp now allows to integrate via Meta Cloud API, so currently there is a request for developing a…
1) Release 1.8.140 switches FreeScout to the new fetching library (Webklex/php-imap). If after installing this release fetching does not work (like in this case), go to mailbox Fetching Settings and try other “Encryption” methods. 2) If you’ve subscribed to FreeScout News by email before, please re-subscribe here as we are switching to another newsletter service…
We are happy to announce that long awaited Wallboards Module has been release. Also official FreeScout Telegram Channel has been launched! Join it to stay up to date and not to miss important news & updates: https://freescout.net/telegram/
FreeScout v1.8.102 release enables Content Security Policy (CSP) in order to strengthen helpdesk security even more – read more here.
The FreeScout 1.8.101 release improves uploads folder security. If you are using nginx, you need to update nginx config according to the instructions in #3428.
1) Extra Security Module has been released. 2) There is a high demand on Microsoft Teams Module (functioning similar to Slack Integration Module) but we don’t plan to implement it ourselves as we don’t have our own MS Teams account which we can use for development and for the future maintenance of the module. If anybody is…
Sticky Notes Module has been released: https://freescout.net/module/sticky-notes/
WhatsApp Integration module now allows to use Twilio to integrate with WhatsApp. Also Chat API service is being closed on February 1, 2023. So the module now uses 1msg.io service instead of Chat API (instructions for migration are provided here). Saved Replies module now allows to add attachments to saved replies (use paperclip icon in…
We are happy to announce that now you can communicate with customers via SMS (SMS Tickets Module) and enable SMS notifications via Twilio (SMS Notifications Module). Also long awaited Attachments Viewer for images, videos, audio, PDF and TXT attachments is available now in Extended Attachments Module. Reports Module now provides response time metrics in Productivity Report.