FreeScout iOS App (Help Needed)
June 10, 2025FreeScout iOS App (Help Needed)
Slack App Update, Merging Customers and New Newsletters Service
March 31, 20251) If you’ve subscribed to FreeScout News by email before, please re-subscribe here https://freescout.net/subscribe/ as we are switching to another newsletter service (Follow.it). 2) Long awaited “Merge Customers” feature has been added to FreeScout: https://github.com/freescout-help-desk/freescout/issues/2188 3) Slack App and Slack Integration Module have been updated. Now you need to reconnect your FreeScout to the Slack App…
ChatGPT Module, WhatsApp Module (via Meta Cloud API), PHP 8.4 and more
February 27, 20251) If you’ve subscribed to FreeScout News by email before, please re-subscribe here as we are switching to another newsletter service (Follow.it). 2) The community ChatGPT Module has been forked, updated and is actively maintained now: https://github.com/presswizards/FreeScoutGPT 3) WhatsApp now allows to integrate via Meta Cloud API, so currently there is a request for developing a…
Switching to The New Fetching Library
May 18, 20241) Release 1.8.140 switches FreeScout to the new fetching library (Webklex/php-imap). If after installing this release fetching does not work (like in this case), go to mailbox Fetching Settings and try other “Encryption” methods. 2) If you’ve subscribed to FreeScout News by email before, please re-subscribe here as we are switching to another newsletter service…
Wallboards Module and Official Telegram Channel
November 22, 2023We are happy to announce that long awaited Wallboards Module has been release. Also official FreeScout Telegram Channel has been launched! Join it to stay up to date and not to miss important news & updates: https://freescout.net/telegram/
Release 1.8.102 Enables Content Security Policy (ACTION REQUIRED)
October 8, 2023FreeScout v1.8.102 release enables Content Security Policy (CSP) in order to strengthen helpdesk security even more – read more here.
Release 1.8.101 Improves Uploads Folder Security (ACTION REQUIRED)
October 5, 2023The FreeScout 1.8.101 release improves uploads folder security. If you are using nginx, you need to update nginx config according to the instructions in #3428.
Extra Security Module, MS Teams Integration and Mattermost
August 13, 20231) Extra Security Module has been released. 2) There is a high demand on Microsoft Teams Module (functioning similar to Slack Integration Module) but we don’t plan to implement it ourselves as we don’t have our own MS Teams account which we can use for development and for the future maintenance of the module. If anybody is…
Sticky Notes Module Released
March 9, 2023Sticky Notes Module has been released: https://freescout.net/module/sticky-notes/