1) If you have an issue similar to this – when FreeScout sends multiple duplicate emails, please send us error messages you are receiving (see “Outgoing Emails” or “Manage > Logs > Send Errors” ) when FreeScout sends duplicate emails: https://github.com/freescout-helpdesk/freescout/issues/870#issuecomment-786477909
2) Please submit in the following thread features which you are missing in the FreeScout: https://github.com/freescout-helpdesk/freescout/issues/1071